Privacy Policy
Last updated: 27 May 2026
1. Data controller
VENEGAS 90.0, S.L. (operator of MONEA Hotels & Resorts), Tax ID B76010032, with registered office at Calle Doctor Verneau, 1, Office 108, 35001 Las Palmas de Gran Canaria. Premises: MONEA Royal Mónica, C/ Irlanda Nº 1, 35580 Playa Blanca (Yaiza), Lanzarote. Contact: legal@monea.com.
2. What data we process
We process the data you provide through the contact form: name, email, phone (optional), dates and number of guests, and the content of your message. We also process browsing data if you accept analytics or marketing cookies (see Cookie Policy).
3. Purpose
To respond to your enquiry, manage your potential booking and —if you consent— measure use of the site and show you relevant offers. We do not make automated decisions with legal effects.
4. Legal basis
- Consent: given when you submit the form and accept analytics/marketing cookies.
- Performance of a contract: managing your booking.
- Legitimate interest: site security and handling enquiries.
5. Retention
We keep your data for as long as necessary to handle your request and, if you book, for the applicable legal periods (tax and tourism). It is then deleted or anonymised.
6. Recipients
We do not share your data with third parties except by legal obligation or to provide the booking service (Hotetec booking engine and channel manager). Technology providers (analytics, hosting) act as data processors under contractual safeguards.
7. International transfers
If you accept analytics or marketing cookies, some providers (Google, Microsoft, Meta) may process data outside the EEA under the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.
8. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to legal@monea.com, stating the right you wish to exercise and attaching a copy of an identity document.
9. Complaints
If you believe the processing does not comply with the regulations, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).
10. Security
We apply technical and organisational measures (HTTPS encryption, access control, data minimisation) to protect your information against unauthorised access.